Deliver the right experience at the right time, every time
Accelerate business results and deliver the experiences your customers expect by tapping into four decades of deep industry experience and leadership. Put our expertise to work for your business by optimizing business processes, integrating siloed business functions, and implementing a digital-first strategy.
Teleperformance named a leader for CXM service providers in EMEA 2021
Teleperformance is a leader in Everest Group’s EMEA CXM PEAK Matrix® due to its demonstration of deep delivery capabilities across the entire EMEA region through more than 98,000 employees, catering to clients across over 80 regional and multilingual hubs.
Deliver the right experiences on the right channels
Expand capabilities and accelerate resolution through conversational chatbots for simple inquiries and live or video chats with agents for more complex requests.
Reduce call wait times by offering queued callers options for a mobile chat or instant message with a live agent.
Engage with your community across social media to resolve issues, build your reputation, raise awareness, improve journeys, and create brand advocates.
Combine digital assistants and live agents to provide the answers and experiences customers want.
Samsung: An effective formula for continuous CX success
To handle volume increases and provide 24-hour support after staffing hours, Samsung has created Sam the chatbot. Working with experienced Teleperformance conversation designers, they’ve outlined responses to common questions and have implemented machine learning for continuous improvement.
Teleperformance CX Lab
Channels: What Consumers Want Versus What They Get
The message from consumers in the annual Teleperformance CX Lab Survey is clear — give them what they want and they will reward you. By offering customers the channels they now prefer, there is an opportunity to increase customer satisfaction, loyalty, and advocacy.